Service & support
Service from the people who built it
We design the stoker, build the panels and write the control program here in Headingley. When something needs attention, you call the same shop, and we know your system inside out.
Remote monitoring
We watch it with you
- Touch screen on the boiler. Every system runs from one screen: fuel feed, fans, grate, water temperature, ash.
- The same screen on your phone. Check it from the house, the barn or the beach.
- Text alarms. If something trips, you get a text. You don’t find out the next morning.
- Ash bin alert at 80%. You get a heads-up before the bin is full, not after.
- O2 auto-tune. The controls trim the fans to hold oxygen low, so the fuel burns all the way.
- We can log in too. With your OK, we see what you see from our shop. Most problems get sorted without a truck roll.
Service
Preventive maintenance on a schedule that fits your season. On-site checkups. Troubleshooting and emergency repairs. Our crew comes out, or we work with your local contractor and back them up by phone.
Parts
Over $1 million in parts stocked at our shop in Headingley: gearboxes, motors, valves, sensors and drives. If it isn’t on the shelf, we can make it. Small parts can be ordered from our online store.
Built here, fixed here
The firebox, chain grate stoker, panels and program all come out of our shop. No middleman between you and the people who know the system inside out.
After you buy
What happens after the truck leaves our yard
01
Install
Our crew installs it, or your local contractor does with us on the phone and on site when needed.
02
Start-up
We fire it up with you, tune it to your fuel and show your people how to run it.
03
Monitoring
Your system goes on the screen, on your phone, and on ours if you want us watching.
04
Service & parts
Checkups, repairs and parts from Headingley, for as long as you run it.
Help close to home
Our dealers and reps know the equipment and work directly with our shop, so you can get help from someone nearby.
Warranty
Parts we manufacture carry a 1-year warranty. After that, we’re still here. Same shop, same phone number.
Need service? Call us.
Already running an SCW system? Call (204) 694-2398. Thinking about one? Ask us how we support it.
The marks your engineer will ask for.
Need another mark for your project? We build to it.
Talk to a person who knows the system.
Service, parts and remote monitoring come straight from the people who built it.